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As part of our ongoing commitment to security, we have upgraded our mobile banking app to keep your banking experience safe and secure.
 
No action is required if your mobile device has automatic updates enabled. If your device is not set for automatic updates, you will be prompted to install the new app version.
 
If you choose not to update your app by Monday, October 13, you will no longer be able to access your account through NexBank’s mobile banking app. Alternatively, you can continue to access your account by visiting nexbank.com and logging in to Online Banking.
 
This app update may impact customers that use Face ID or Touch ID to login. These users may need to first log in with their Access ID and Password, then re-enable biometric sign on in Settings & Alerts.
 

 

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Windows 10 End of Life and NexBank’s Continued Commitment to Security
 
Microsoft has announced the official End-of-Life (“EOL”) date for Windows 10, effective October 14, 2025. After this date, Microsoft will no longer provide security updates or support for Windows 10, which may increase the risk of vulnerabilities for systems still running this operating system.
 
At NexBank, we take proactive steps to ensure the security and integrity of our systems and the privacy of client and vendor information. As part of our ongoing risk management and compliance efforts, we have:

• – Reviewed and updated our internal systems to eliminate EOL software, including legacy applications and dependencies.
• – Engaged vendors to remove unsupported software components.
• – Conducted vulnerability assessments and penetration tests in accordance with our Vulnerability Management Standards & Procedures to ensure compliance and resilience.

 
We encourage all clients and vendors to assess their own environments and initiate upgrade plans to supported operating systems. While continued use of Windows 10 beyond its EOL date will not impact access to NexBank systems, it may expose you to security risks.
 
If you require assistance with upgrade planning, licensing, or migration support, we recommend contacting Microsoft directly or working with your authorized Microsoft Value Added Reseller (“VAR”) to explore available options.

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WIRE FORMAT CHANGE EFFECTIVE 7/14 (ISO 20022)

Effective July 14, all wire transfers must comply with the new ISO 20022 format. The below changes need to be made for any wires scheduled for processing on or after July 14, to prevent delays or rejections.

WHAT DO YOU NEED TO KNOW

On July 14, 2025, the Federal Reserve Bank Fedwire service will transition to the ISO 20022 format. The cutover weekend begins on Friday, July 11 at 7 P.M. ET / 6 P.M. CT. When the Federal Reserve opens on Sunday, July 13 at 9 P.M. ET / 8 P.M. CT, the new format will supersede the Fedwire Application Interface Manual (FAIM) format.  After the transition, any wires not updated to comply with the new format will be rejected by the Federal Reserve system.

HOW TO PREPARE

PRIOR TO JULY 11

–  Review your wire templates and delete any that are no longer needed.

–  Update the templates with the new address requirements of ISO 20022. You must include the physical address of the Beneficiary Financial Institution and, if applicable, the Intermediary Financial Institution. Provide as much information as possible in the fields to prevent issues with your wires after the transition.

– New Address requirements: Provide the Recipient Financial Institution Name, Cityand State for each address provided. This applies to the Recipient address, the Recipient Institution address, and the Intermediary Institution address, if an intermediary financial institution is supplied.

CUTOVER WEEKEND

– There will be a wire freeze from Friday, July 11 at at 7 P.M. ET / 6 P.M. CT to Sunday, July 13 at at 9 P.M. ET.  / 8 P.M. CT.

– Your wire templates will be converted to the new ISO 20022 format. You will not lose any information in the templates from the conversion.

ON JULY 14 OR AFTER

– Check that your templates and future dated wires are accurate.

– New wires will need to include the address requirements.

If you receive wires, you may want to confirm that the sender has NexBank’s correct address: NexBank, 2515 McKinney Avenue, Suite 1100, Dallas, TX 75201.

Please note that wire transfer processing may be delayed during this transition period.

RESOURCES

Visit The Federal Reserve’s website for more information about the ISO 20022 migration. https://www.frbservices.org/resources/financial-services/wires/iso-20022-implementation-center