Coronavirus (COVID-19) Updates

Coronavirus (COVID-19) Updates

NexBank Coronavirus (COVID-19) Information

We are here to help.

We are closely monitoring the COVID-19 situation and taking the necessary steps to protect our customers, employees and the communities we serve. Read about service updates, self-service banking options and other important information below: 


TIPS: Avoid Coronavirus Scams and Protect Your Money

Fraudsters are finding ways to take advantage of fears related to the coronavirus. Learn about the common scams and what you can do to protect yourself.  Click here to view the pdf version.

Common Scams

Phishing and supply

Scammers impersonate health organizations and businesses to gather personal and financial information or sell fake test kits, supplies, vaccines, or cures for COVID-19.

Stimulus check or economic relief

There are reports that the government will help to ease the economic impact of the virus by sending money by check or direct deposit. However, the government will NOT ask for a fee to receive the funds, nor will they ask for your personal or account information.


Fraudsters seek donations for illegitimate or non-existent organizations.

Delivery of malware

Delivery of malware through “virus-tracking apps” or sensationalized news reports.


Scammers impersonate doctors and hospital staff and contact victims claiming to have treated a relative or friend for COVID-19 and demand payment for treatment.

Bank / FDIC

Scammers impersonate FDIC or bank employees and falsely claim that banks are limiting access to deposits or that there are security issues with bank deposits.


Often styled as “research reports,” claiming that products or services of publicly traded companies can prevent, detect, or cure COVID-19.


10 Tips to Avoid Becoming a Victim

1. Watch out for phishing scams.

Phishing scams use fraudulent emails, texts, phone calls, and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or popup screens from sources you are not familiar with, and NEVER give your password, account number or PIN to anyone.

2. Ignore offers for a COVID-19 vaccine, cure or treatment.

If there is a medical breakthrough, it would not be reported through unsolicited emails or online ads.

3. Rely on official sources for the most up-to-date information on COVID-19.

Visit the Centers for Disease Control and Prevention, World Health Organization, and your state’s health department websites to keep track of the latest developments.

4. Remember that the safest place for your money is in the bank.

It is physically secure and federally insured. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. You don’t have the same level of protection when your money is outside the banking system.

5. Do some research before making a donation.

Be wary of any business, charity or individual requesting COVID-19-related payments or donations in cash, by wire transfer, gift card, or through the mail.

6. Keep your computers and mobile devices up to date.

Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.

7. Recognize and avoid bogus website links.

Cybercriminals embed malicious links to download malware onto devices or route users to bogus websites. Hover over suspicious links to view the actual URL that you are being routed to. Fraudulent links are often disguised by simple changes in the URL. For example: vs.

8. Change your security settings to enable multi-factor authentication for accounts that support it.

Multifactor authentication—or MFA—is a second step to verify who you are, like a text with a code.

9. Before you make any investments, remember that there is a high potential for fraud right now.

You should be wary of any company claiming the ability to prevent, detect, or cure coronavirus. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission website.

10. Help others by reporting coronavirus scams.  

Visit the FBI's Internet Crime Complaint Center at to report suspected or confirmed scams. You can also stay up-to-date on the latest scams by visiting the FTC’s coronavirus page at





Adjustment in services for your well-being

As COVID-19 is now impacting our area, we are adjusting our approach to conduct business safely and in alignment with recommendations from the government and the Centers for Disease Control and Prevention.

Branch Lobbies Available by Appointment Only

  • Call 214.234.7280 between the hours of 9:00 A.M. and 4:00 P.M. CST (Monday to Friday) to schedule your appointment.

Face Covering Guidance

  • All persons entering our branches are strongly encouraged to wear some form of covering over their nose and mouth, such as a homemade mask, scarf, bandana, or handkerchief to protect themselves and others from COVID-19.  


  • All deposits not requiring cash back will be accepted through our night deposit drop box which is located at the Preston Center branch location.
  • Deposits requiring cash back will need to be handled via appointment.

Customer Support and Services

At this time, banking services will be limited to existing customers. Please contact us with any questions.

For your convenience — Banking 24/7

Many of the services you use at our branches can be handled conveniently with our online banking, mobile banking app, and ATMs.

  • Online and Mobile Banking:  Access your accounts and make transfers, payments, and more.  Learn more.  
  • ATMs:  Use our ATMs to withdraw cash and view your account balance.
  • Debit Card:  Make everyday purchases with your debit card.
  • Customer Support:  Contact us between 9:00 A.M. to 4:00 P.M. CST (Monday to Friday) at 214.234.7280.





Branch Service

Our branch lobbies will be available by appointment only. NexBank has enhanced its cleaning to reduce possible contact with COVID-19.

Banking 24/7

Many of the services you use at our branches can be handled conveniently with our online banking, mobile banking app, and ATMs. We encourage you to use these self-service banking options as safe and secure alternatives to visiting our branches including:

Online and Mobile Banking: Access your accounts, securely and conveniently, with NexBank’s online or mobile banking. Make transfers, payments, and more.  Learn more. 
ATMs: Use our ATMs to withdraw cash and view your account balance.
Debit Card:  Make everyday purchases with your debit card.
Customer Support:  Contact a banker between 9 A.M. to 4 P.M. CST (Monday to Friday) at 214.234.7280. Launch Postponed

As we continue to respond to the evolving situation of COVID-19, NexBank’s top priority remains the well-being of our customers, employees and the communities we serve.

We understand how important consistency is during this time.  In order to avoid any interruption to your online banking access, we are postponing the launch of and will update you with the new launch date when it is available.

You can continue to manage your accounts conveniently through our online banking and mobile banking app.  

Contact us with any questions.

Contact Us

Contact a Banker

214.234.7280 (between the hours of 9:00 A.M. and 4:00 P.M. CST -  Mon. to Fri.)

Customer Service


After-hours Options

Press 2   Mortgage Loans
Press 3   Lost/stolen ATM/Debit Card
Press 4   Online Banking Technical Support
Press 5   Automated Telephone Banking
Press 6   Reach a live operator


We are serving clients by appointment at our branches. Find locations and read about our service updates.

Online Banking

Online banking gives you the convenience and flexibility to manage your finances anytime, day or night, in a secure environment.  

Online Banking benefits: 

  • View your account balances and detailed transaction history
  • Transfer money between accounts
  • Save time and money paying bills online 

Get started.

Mobile Banking

No matter where you are, NexBank Mobile is there with you. As a NexBank online customer, you can use your smart phone or tablet to access your account information, make transfers and payments, and more. 

Enrolling in mobile banking is easy. Simply log into your account, click on the User Services tab and click the Mobile Enrollment option. From there, just follow the onscreen instructions.